Introducing Finn AI — instant, accurate answers, grounded in your content.

# Customer service, solved.

Finn AI resolves 56% of support questions on its own. Your agents handle the rest in our AI-enhanced Inbox. Customers get help fast, your team gets their day back.

Start free trial View demo →
Finn AI
Replies instantly · trained on Intercomm docs
Hi Mira — I'm Finn 👋 What can I help you with today?
Refund a charge Cancel my plan Connect to Salesforce
M
How do I move my account to annual billing without losing the proration I have on file?
Switching to annual won't reset your proration — we credit the unused portion of your monthly cycle against the first annual invoice. You can switch from Settings → Billing → Change plan. The new annual term begins immediately, and the credit appears as a line item on your next invoice.
Sourced from "Switching billing cycles" · Help Center
Reply to Finn…

Customer service teams at 25,000+ companies move faster with Intercomm.

Atlassian amazon Ramp monzo Lightspeed Anthropic Notion

The AI-enhanced Inbox

## One Inbox. Finn handles the easy ones. Your team handles the hard ones.

Finn picks up the routine — refunds, status, integrations. Your agents see a clean queue of escalations with Finn's reasoning attached. No copy-paste, no re-asking the customer.

A single shared Inbox

### Where humans and AI ship support together.

Finn replies first. When it escalates, your agent sees the whole thread, the resolution attempted, and the source articles Finn cited. The handoff is instant — your customer doesn't repeat themselves.

- Smart routing by topic, sentiment, plan tier
- Finn's citations attached to every escalation
- Macros, snippets, and AI-generated replies inline

Tour the AI Inbox
Open · 8 Snoozed
MS
Mira Singh 2m
Refund + cancel question — Finn replied with article
AT
Atlas Tan 8m
SAML SSO not redirecting — escalated to Avi
JK
Jamie Kao 22m
Annual billing — Finn resolved (5⭐)
KH
Kira Halsey 1h
Salesforce sync error · {404}
MS
Mira Singh
Ramp HQ · Business+ · CS since 2024
Close Assign Snooze
Hey — I started a refund yesterday but it still says pending. Should I be worried?
Finn: Refunds settle within 3–5 business days — yours is 1 day in, fully on track. Marking this resolved unless Mira replies.
Oh perfect, thanks!
You got it 👋 — closing this out. Reach out anytime.

Help Center

### The articles that train your AI also help your customers.

Write once. Publish to your Help Center and Finn picks it up automatically. Track which articles deflect the most, find the gaps, and watch your resolution rate climb.

- Articles instantly indexed by Finn
- See which articles Finn cites most often
- Multi-language (32 languages, machine-translated)

Build a Help Center
Search 284 articles
💳
Billing & plans
42 articles
🔗
Integrations
68 articles
⚙️
Account settings
36 articles
🛡️
Security & SSO
24 articles
1.Switching between monthly and annual billing 14,209 views
2.Setting up Salesforce two-way sync 8,940 views
3.SAML SSO with Okta & Microsoft Entra 6,118 views
4.How Finn AI scopes answers to your workspace 4,802 views

Reports

### See what's working — and what your customers actually ask.

Live cohort reports for resolution rate, customer satisfaction, and Finn's deflection. Pivot by plan, region, or article. Export a board-ready slide in two clicks.

- 12 built-in reports for support & CX teams
- Custom dashboards with drag-and-drop tiles
- Live data — refreshes every 30 seconds

See the reports library
Support pulse · Last 30 days
Across 12,408 conversations · live data
▾ Last 30 days
Resolution rate
56%
↑ 8.2 pts
First reply (median)
9s
↑ Finn-led
CSAT
4.7 /5
↑ 0.3
Finn deflection
Agent volume
CSAT (overlay)

> "Finn picked up 64% of our overnight queue in the first week. The team showed up Monday and walked into a clean board for the first time in two years."

RT
Rae Tanaka Director of Customer Experience, Lightspeed
64%
resolution rate handled by Finn in week one
3.2×
faster median first reply across all channels
$1.4M
annual cost savings vs. previous helpdesk

Pricing

## Pay for the seats. Finn is a separate, simple, per-resolution charge.

Three plans for your team. Finn is metered: you only pay when it resolves a conversation. See the Finn pricing FAQ below for examples.

Monthly Annual · save 20%

### Essential

$29/seat · month

For small teams getting their first AI-augmented inbox off the ground.

Includes

- Shared Inbox · 3 seats
- Help Center · 1 site
- Email + Messenger
- Basic reports

Start free trial

### Advanced + Finn AI

$85/seat · month

For growing teams that want Finn AI on the front line and full workflow automation.

Everything in Essential, plus

- Finn AI (metered, $0.99/resolution)
- Workflows + automation
- Custom reports + dashboards
- WhatsApp, SMS, voice

Start Advanced trial

### Expert

$132/seat · month

For high-touch operations — SLAs, data residency, audit logs, premium support.

Everything in Advanced, plus

- SLAs + uptime guarantee
- EU / US data residency
- HIPAA, SOC2 Type II
- Dedicated CS manager

Talk to sales

### Startups, save 90%.

Pre-Series A startups under 25 employees get the Advanced plan + 1,000 Finn resolutions / month at 10% of list. No salespeople, no commitments — just answer five questions.

Apply for the startup program
90% off Advanced for one year

FAQ

## The questions we hear most before signing.

How is Finn AI priced?
Will Finn answer questions outside what we've documented?
How do we migrate from Zendesk or Helpscout?
What integrations are supported out of the box?
Where is my data stored, and what about SOC2 / HIPAA?

## The tokens behind every pixel.

Sourced from DESIGN.md. Cream canvas, charcoal primary, single Fin Orange accent reserved for AI, white floating cards. The system reads as a careful editorial publication.

### Color

The cream canvas (#f5f1ec) is the brand's defining surface — neither white nor gray, deliberately warm. Fin Orange is the only chromatic accent and is scoped strictly to the Finn AI product.

Surface · cream, white, deep black

canvas
#f5f1ec
surface-1
#ffffff
surface-2
#ebe7e1
inverse-canvas
#000000
inverse-surface-1
#313130

Text · charcoal-led, four-step ramp

ink
#111111
ink-muted
#626260
ink-subtle
#7b7b78
ink-tertiary
#9c9fa5
hairline
#d3cec6

Fin Orange · the single chromatic accent, AI only

fin-orange
#ff5600
report-orange
#fe4c02
brand-blue
#0007cb
semantic-error
#c41c1c
semantic-success
#0bdf50

Report palette · in-product analytics only, never marketing surface

report-blue
#65b5ff
report-green
#0bdf50
report-pink
#ff2067
report-lime
#b3e01c
report-cyan
#03b2cb

### Typography

Saans (substituted Inter), weight 500 for display, 400 for body. Negative tracking pulls aggressively at display sizes (-2.0px at 72px) and resolves to 0 on body. Same family carries the entire hierarchy.

display-xl 72 · w500 · −2.0 · 1.05
Customer service, solved.
display-lg 56 · w500 · −1.4 · 1.10
One Inbox for Finn and your team.
display-md 40 · w500 · −0.8 · 1.15
Where humans and AI ship support.
headline 28 · w500 · −0.5 · 1.20
Pricing tier title
card-title 22 · w500 · −0.3 · 1.25
Feature card heading
subhead 20 · w400 · −0.2 · 1.40
Lead body. Intro paragraph.
body-lg 18 · w400 · −0.1 · 1.50
Hero subhead body. Reads quietly.
body 16 · w400 · 0 · 1.50
Default running body. The system trusts space over weight.
body-sm 14 · w400 · 0 · 1.50
Footer text, card body, captions
button 15 · w500 · 0 · 1.20
Start free trial · View demo
eyebrow 14 · w500 · 0 · sentence case
Introducing Finn AI
mono 13 · w400 · 0 · 1.50
const finn = new Intercomm()

### Radius — sober, never pill-rounded CTAs

Buttons sit at 8px (`rounded.md`). Pricing cards at 12px (`rounded.lg`). Product mockup tiles at 16px (`rounded.xl`). Pill radius (9999px) is reserved for tab toggles and avatar circles.

xs 4 · chip
sm 6 · tag
md 8 · button
lg 12 · card
xl 16 · mockup
xxl 24 · banner
pill∞ · tab
full∞ · avatar

### Components

Buttons — charcoal primary · 8px radius · Fin Orange ONLY for AI CTAs

Start free trial View demo Sign in Try Finn AI

On-dark variant — quote strip context

Read the case study Watch the talk

Inputs — 44px height · 8px radius · 2px charcoal focus

text-input
text-input · focused

Tabs & tags

Monthly Annual
Default tag Dark tag Muted tag + Finn AI

Cards — pricing · featured (inverts to charcoal) · startup tinted

pricing-card
surface-1 + 12px radius + hairline
Default pricing tier. White surface lifted onto cream.
pricing-card-featured
ink + 12px radius
Featured tier inverts to charcoal — never to Fin Orange.
startup-discount-card
surface-2 + 12px radius
Slightly darker cream tint for emphasis bands.

## Start a free 14-day trial of Intercomm.

Get the AI-enhanced Inbox, Help Center, and Reports. Plug Finn AI in when you're ready.

Start free trial Talk to sales
View DESIGN.md ↗